Member Services Coordinator

Job Description

General Purpose

Provide support for Area field staff in their delivery of services to members and analytical support for management as requested.

Job Duties and Responsibilities

• Manage the day-to-day and monthly calculation of the Area’s quality premium program
• Develop and deliver information tools to field representatives and reports for staff as requested
• Serve as the coordinator of the Area’s Young Cooperator Program
• Oversee the sample courier system
• Produce material for the monthly Area newsletter
• Prepare weekly membership report
• Maintain and distribute the Member Handbook as needed
• Maintain a small field territory
• Serve as backup for field representatives
• Calculate the miles to market for all new members
• The requirements herein are intended to describe the general nature and level of work performed by employee, but is not a complete list of responsibilities, duties, and skills required.Other duties may be assigned as required

Education and Experience

• Undergraduate degree (or equivalent combination of experience and education)
• 2 to 5 years of maintenance, maintenance planning and scheduling, machine reliability, or related experience
• Mechanical experience and knowledge working with high-speed, multi-line production, packaging and processing equipment in a plant manufacturing environment preferred
• Certification and/or License – may be required during course of employment

Knowledge, Skills, and Abilities

• Knowledge of and skill with Microsoft Office Suite and company computer systems (e.g., CMMS)
• Solid knowledge of equipment in facility
• Able to work with accuracy and attention to detail
• Able to manage multiple projects and participate in cross-functional environment
• Able to understand the proper use of work orders, priorities, scheduling, etc.
• Able to establish priorities and handle multiple tasks
• Able to communicate clearly and effectively, both verbally and in writing
• Able to interact positively and work effectively with others (interpersonal skills)
• Must be able to read, write and speak English

Reporting to this Position

• None

backup support to position(s)

• N/A

Travel

• No travel required

• 5%-15% (1-3 times per year)

• 15%-25% (1-2 times per quarter)

• 25%-50% (up to 1 week per month)

• 50%-75% (up to 2 weeks per month)

• 75%-100% (3+ weeks per month)

An Equal Opportunity Employer including Disabled/Veterans

Salary:
$90,000-$100,000